Workstation Technician
WalkerHealthcareIT is currently seeking a Workstation Technician for a healthcare client. This is a contract opportunity.
WORKSTATION TECHNICIAN JOB DESCRIPTIONWorkstation Technicians act as the primary customer liaison for all moves, adds, and change requests to the workstation environment at the company. Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on company campuses. Works directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for products that have been ordered but are no longer needed.
Gathers, documents, and evaluates specific customer requirements to ensure product order is accurate, complete, and will support the customer's needs. Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status. Excellent interpersonal communication and effective time management skills are required to deliver outstanding customer service in a team-based environment. Project management proficiencies of effectively evaluating process improvement opportunities regarding equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
WORKSTATION TECHNICIAN QUALIFICATIONSExperience in project coordination, order fulfillment, or customer service role, OR Associate's degree with experience in project coordination, order fulfillment, or customer service role. Or Bachelor's degree and excellent computer troubleshooting and problem-solving skills.Ability to effectively evaluate process improvement opportunities regarding equipment order lifecycle.Ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.Excellent interpersonal communication and effective time management skills.ABOUT USWalkerHealthcareIT is a certified MBE and WBE uniquely focused on supporting clients within the healthcare industry by placing qualified people in healthcare IT, clinical healthcare, and professional roles. As an experienced and reputable firm in consulting services, we have 15 years of proven experience in supporting healthcare systems and payers including Fortune 100 companies. WalkerHealthcareIT/WalkerHealthcare is an Equal Opportunity-Affirmative Action Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.
#J-18808-Ljbffr