Workshop & TMC Manager - Technical Referent Functional area: Service Country: Spain City: Coslada Company name: Atlas Copco S.A.E.
Date of posting: Nov 5, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.
Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Job description As a Workshop and TMC Manager for the Service Division in the South West Europe Area and as a technical Focal Point, you will handle all technical topics related to products and services linked to Workshop and TMC products and activities and be the interface with the organization.
You will organize and balance Workshop activities in line with the Customer center Targets.
You will keep a technician activity to support TMC WS and Field when needed (replacements, activity peak).
You will be part of the Service Business Line and will report directly to the Service Operations Manager in Spain.
You will work in close contact with the Admin team, Sales teams (Service, Motor Vehicle Industry, and GI Industry), and Atlas Copco Organization (France, Product Company, CSW, Other CCs if needed).
Mission Control and organize the tools (repairs, PM, Calibration) flow in order to ensure the CSW ratio, TAT performance, and customer satisfaction.
Manage all the equipment and stock.
Daily review of the WS events status.
Focal point for QCM (technical issues report) linked to WS and TMC activities: Create and follow up all QCMs, ensure they are escalated to the Product Company when needed.
Make sure of the follow-up and solving of all technical issues.
Coordinate with France.
Ensure communication with our central Service workshop for fluent work.
Support the admin team for all CSW technical points.
Provide technical support to GI/MVI teams and customers, Service Admin team (handle technical questions, explain, quotes, and warranties).
Follow up internal Calibration equipment, support calibration topics.
Manage Coslada WS technicians and TMC technicians (Workload, Appraisal, VC, Vacation, Expenses).
Analyze processes (WS, TMC) and propose improvements.
Support/replace Workshop technician if needed (exceptional situations).
Support/replace TMC technician if needed.
Support/replace Field technician when needed (special situations, activity peaks).
Visit customers when needed for technical support or process improvements.
Provide TMC technical Start Up support.
Weekly reporting of activities & hours.
Proactive behavior is required in finding new opportunities for service development.
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