Workshop & TMC Manager - Technical Referent Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
As a Workshop and TMC Manager for the Service Division in South West Europe Area and as a technical focal point, you will handle (control, solve, follow up) all technical topics related to products and services linked to Workshop and TMC products and activities and be the interface with the organization.
You will organize and balance Workshop activities in line with the Customer center targets.
You will maintain a technician activity to support TMC WS and Field when needed (replacements, activity peak).
You will be part of the Service Business Line and will report directly to the Service Operations Manager in Spain.
You will work closely with the Admin team, Sales teams (Service, Motor Vehicle Industry, and GI Industry), and Atlas Copco Organization (France, Product Company, CSW, Other CCs if needed).
Mission Control and organize the tools (repairs, PM, Calibration) flow to ensure the CSW ratio, TAT performance, and customer satisfaction.
Manage all the equipment and stock.
WS/Spirit: Daily review of the WS events status.
Focal point for QCM (technical issues report) linked to WS and TMC activities: Create/follow up all QCMs, ensure they are escalated to the Product Company when needed. Make sure of the follow-up and solving of all technical issues. Coordinate with France.
CSW communication: Ensure communication with our central Service workshop for fluent work. Support the admin team for all CSW technical points.
Technical support to GI/MVI teams and customers, Service Admin team (Handle technical questions, explain, quotes, and warranties, …).
Calibration: Follow up on internal Calibration equipment, support calibration topics.
Management: Manage Coslada WS technician and TMC technicians (Workload, Appraisal, VC, Vacation, Expenses).
Processes: Analyze processes (WS, TMC) and propose improvements.
Workshop technician: Support/Replace if needed (exceptional situations).
TMC technician: Support/Replace if needed.
Field technician: Support/Replace when needed (special situations, activity peaks).
Customer visits: when needed for technical support or process improvements.
TMC technical Start Up support.
Weekly reporting of activities & hours.
Proactive behavior is required in finding new opportunities for service development.
Diverse by nature and inclusive by choice. Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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