This job is with JPMorgan Chase, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Workplace Solutions are hiring a Client Relationship Manager in Barcelona. This role offers the opportunity to be the face of Workplace Solutions and JP Morgan ensuring that our valued clients are receiving a top class service.
As a Client Relationship Manager within Workplace Solutions, you will be viewed as a trusted partner by our client base. Your core responsibilities will involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, and being accountable for customer and partner satisfaction. You will have the opportunity to demonstrate your ambition, resilience, and strong technical orientation by customizing and tailoring solutions for a variety of scenarios. You will also work closely with implementations, operations, and service desk teams to ensure optimal client handling. This role offers the chance to actively grow an existing account base and identify new value creation opportunities.
Job ResponsibilitiesDevelop and maintain strong relationships with multiple clients as assigned.Build depth in relationship by initiating contact and developing a relationship with decision makers.Manage the post-sales relationship for strategically significant accounts.Serve as the primary client contact and advocate for day to day and escalated issues and requests.Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.Keep up to date with industry information which could provide value to your clients or value internally.Build network of share plans advisors and experts in your region.Required Qualifications, Skills and CapabilitiesShare Plans Experience.Experience in Relationship Management in global companies.Proactive by nature.Go above and beyond to serve as a trusted adviser for your customers.Exceptional personal, listening, written and verbal communication skills are a must.Proven track record of successfully building and nurturing multi-level client relationships.Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.Preferred Qualifications, Skills and CapabilitiesExperience working with Cloud-Based software.Project management experience with excellent organizational skills.Success oriented spirit with focus on customer delight.Superior critical thinking, decision making and problem solving skills.
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