Are you on the lookout for a position that allows you to delve deeper into the optics sector?
Do you have a passion for assisting individual customers with their optical needs?
If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!Your responsibilities and impact as a Customer Specialist will be:- Support B2C customers mainly over e mail and chat, but also phone- Constantly brainstorm with your colleagues to improve the Customer Experience- Troubleshooting, innovation, and change management are part of the daily business- Control and handle payment inquiries from sellers and buyers through various client platforms- Responsible for Trustpilot reviews improving overall company NPS through excellent service- Flagging and escalation of customer queries and coming up with suitable solutions- Mapping and improving business processes to enhance customer journey and satisfactionSkills, qualifications, and interests you need to succeed in this role:- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language- Minimum MBO4 diploma- Competency in using computers- Excellent communication skills- You are proactive and solution-oriented- You are interested in working in an ambitious teamWhat's in it for you?- Yearly gross salary of €18.000- Free Spanish classes- Great Friday evening drinks- Fitness bootcamps to stay fit and active- Mindfulness classes- Improve your professional skills: communication, innovation, and implementation of new technology- Free lunch and breakfast at the office- An international, close working environment with 24 nationalitiesYour Future Company:Based in Valencia, a refreshing start up environment is awaiting you to push your professional career.
This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support.
You will benefit from its great atmosphere and chances to grow.