As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.
You will be responsible for:
Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
Ensure proper resource allocation and cost management across the designated accounts
Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
What we offer:
Diverse and impactful role within a thriving and dynamic company
Varied and challenging responsibilities
Freedom to innovate and implement ideas within a highly motivated Talent Acquisition Team
Private health insurance after probation period and daily meal allowance from day one
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces at the city center of Barcelona
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Regular fruit deliveries for a healthy lifestyle and free drinks
Several partnerships with fitness centers, restaurants, beauty care and more
Core competencies:
Giving support, focusing on customers, embracing technology, managing self-development
Functional competencies:
In-depth knowledge of WFM processes and best practices
Ability to lead others to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions
Strong stakeholder/client management skills
Knowledge of resource/budget creations and execution
We expect:
5+ years of progressive experience in Workforce Management
Bachelor's degree or equivalent
Fluent level of English
Join our team and apply now!
If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.
We have digitized our recruiting process and are now offering virtual job interviews to all applicants.
About us:
TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
Equal Opportunity Employer
TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if they are equally qualified.
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