.Fraud Prevention Manager - Security (Openbank)Country: SpainWe are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process.
In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology.
We work in a start-up format, using agile methodologies to take our customers' experience to the next level.
In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools - we've barely noticed the change!Mission and ResponsibilitiesOur company is currently seeking a highly skilled and experienced Fraud Prevention Manager to join our team.
In this role, you will be responsible for ensuring a robust fraud prevention environment in our digital banking business.
You will play a critical role in managing and mitigating risks associated with protecting our systems and customers.The main tasks of this position will be the following:Lead the definition and continuous improvement of fraud prevention strategies and policies for all types of fraud impacting the bank, including account takeover fraud, card fraud, onboarding fraud, and credit admission fraud.Define fraud prevention controls, tools, and policies for new products and multiple channels, including app, web, contact center, and branch.Identify, assess, and report on fraud risk indicators, as well as related events and incidents.Review customer journeys to ensure an effective control environment in digital channels.Lead a team of fraud analysts, providing guidance and training.Collaborate with cross-functional teams, including Risk, Legal, Compliance, and IT.Development of internal fraud prevention models in collaboration with Data Science.Represent the bank in fraud-related matters.Chair the Anti-fraud Committee.To be successful in the role you must have:Extensive experience in the mentioned tasks and responsibilities.Strong knowledge of all types of fraud and attacks.Knowledge of processes, tools, and techniques for detecting, addressing, and preventing fraud.Solid understanding of the payment industry, banking, and credit/debit payment Systems and Operations.Fluent English and Spanish proficiency.What do we offer?Joining a dynamic and agile company undergoing international expansion.Working in start-up mode with the support of the Santander Group.Competitive remuneration and attractive benefits package.Possibility of growth within the company and the Group.Collaborating on international projects in different countries.Excellent work environment, social clubs and frequent events