.What You'll DoThe Technical Support Professional works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer.As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.You are required to have both strong technical and interpersonal skills.The work environment requires 24x7 coverage which is achieved via on-call rotations and extended hours, as needed, to accommodate customer needs.This position will also be supporting international customers in Japan for after hours and the ability to be proficient in English is a plus.Who You'll Work WithThe Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support centre.Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external.The support is provided in multiple languages across the globe.As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata.Some of the key stakeholders and colleagues that a Technical Support Specialist- Japanese Support may work with include Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.What Makes You a Qualified CandidateEffective oral and written communications skills in English language.1-4 years of Technical Support related experience.Good Database and Operating System knowledge.Experience in Help Desk/Customer service position is a plus.Knowledge of Support Center procedures and troubleshooting protocols.Knowledge of UNIX, Linux, Windows, and other current operating systems.Knowledge of Teradata support tools including the installation of remote tools is a plus.What You'll BringAs a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their cloud-related issues.You will serve as a bridge between customers and the technical aspects of Teradata services.Your ability to solve problems, provide excellent customer service, and stay current with cloud & On-prem technologies will be essential in ensuring customer satisfaction and success in this role.Here's what you should bring to excel in this role:Accept and respond to incoming calls and emails from English-speaking customers
