Our Client, Withings, is a premium developer of digital health and wellness smart devices, focusing on delivering a premium level of customer experience to their customers. Combining the latest technology with health matters, Withings designs, manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology. We Care. Passionate about Customer Support, with a drive to achieve and exceed targets to deliver a high-quality level of consumer service. We're Curious. Proactive approach to problem-solving and a "can do" attitude. We Achieve Together. Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. What you will be doing? Diagnostics. Solve complex technical enquiries for all products within Withings' range Connected Services. Process. Process all client requests in accordance with company processes and guidelines across all product ranges. Quality and Compliance. Provide superior levels of quality in all transactions with strict adherence to governing laws. Added Value. Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions. Requirements What skills & experience you will bring to us? Experience in the customer service industry and ideally a contact centre environment. A fluent level of German (spoken and written). A high level of English. Well organised and able to prioritise your workload. A natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business. Passionate about giving and receiving fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers. Benefits What do we offer? Start date: ASAP Contract: Temporary (3-month) Full time (39 hours/week) Working days/Hours: Monday to Friday, rotating between 9 am to 6 pm Salary: € gross per year Bonuses: Possibility to earn up to €150 gross per month based on Quality and Productivity Holidays: 24 calendar days Paid bank holidays + 1 extra day in lieu Hybrid work model: 3 to 4 days a week to the office planned in advance Training: 2 weeks of fully office-based training from Monday to Friday from 9 am to 6 pm Office location: Barcelona (La Sagrera) #J-18808-Ljbffr
