Enterprise IT Infrastructure field support which includes troubleshooting PC hardware, client software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- Primary skills in desk side support and PC break/fix including basic administration of Windows O/S Windows 7/8/10 and MS/Office.- Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts.- Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.- Hands on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and other computer peripherals hardware problems.- Ability to perform smart hand activity under instruction-based activities at sites.- Ability to lift/move computer equipment weighing up to 50Lbs.- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.- Sense of urgency in closing tasks.- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.- Excellent written and oral communications skills with clients and management. Good people skills. Present technical contents to business members in non-technical language.- All onsite engineers shall speak the in country's local language (English) as their primary language.- Cultural awareness of people behaviors and needs from different geographies.- Must have: MCITP certification in Windows 10.- Should be able to read and speak German Language.
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