Billing Customer Support Representative (They, She, He) Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes. We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
YOUR MISSION We are looking for an experienced and enthusiastic customer support and/or finance administration professional to join our newly created Billing Customer Service Team within the Global Finance Operations Department in our HQ.
THE JOURNEY Handle customer invoicing and payment inquiries within agreed SLA's Maintain excellent communication (oral & written) with internal and external stakeholders Coordinate with internal departments to conduct research and resolve billing and payment discrepancies Issue credit and debit notes to solve discrepancies Follow standard operating procedures and propose basic enhancements to reduce the number of incidents Ensure all incoming inquiries are clearly documented in a timely manner Train new team members when applicable Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Support Billing Specialists when needed Perform other duties as assigned What You Will Bring To The Ride Minimum of 3 years' experience in customer service or support function Minimum of 2 years' experience in billing AR Experience is a plus Highly organized and able to multi-task in a fast-paced environment Service-oriented attitude Adaptability, Patience and Responsiveness Attention to detail with a quality focus Ability to develop in a multicultural environment; a true team player Analytical, hands-on, and problem-solving skills An empathetic, inclusive and curious attitude Excellent English communication skills; a second European language (Italian and/or Portuguese) is an advantage Billings or finance administration knowledge is a plus Even if it seems you don't meet our musts, don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: An enticing equity plan (if applicable) Top-notch private health insurance to keep you at your peak. Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) Discounts on transportation, food, and even kindergarten expenses or office-based nursery. Discounted gym memberships to keep you energized. The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. Enhanced parental leave (if applicable) Online therapy and wellbeing benefits We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.
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