As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world. Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London, and remotely.
About the role Location:
Madrid
We are looking for a data-driven and customer-focused Account Manager to join our team.
You will: Provide exceptional support to our merchants, ensuring seamless operations and fostering strong relationships with them. Play a vital role in growing our existing merchants, expanding their international presence, and maximizing upsell opportunities utilizing our software features. Efficiently handle operation requests from merchants, including order updates, delivery inquiries, and general support. Resolve issues and provide timely solutions to ensure customer satisfaction and maintain high-quality service levels. Conduct training sessions and workshops to empower merchants and enhance their understanding of our platform, processes, and tools. Provide guidance and assistance to merchants, enabling them to effectively navigate our systems and optimize their operations. Contribute to the development and improvement of Help Center articles, FAQs, and tutorials to provide comprehensive self-service resources for merchants. Collaborate closely with cross-functional teams, including Product and Transport teams, to ensure efficient problem-solving and the seamless execution of operations. Establish and nurture strong relationships with our merchant partners, serving as their primary point of contact for any queries or concerns. Proactively engage with merchants to understand their needs, anticipate potential issues, and provide personalized support and guidance. Analyze merchant data and metrics to identify trends, patterns, and opportunities for improvement in their performance and operational efficiency. Prepare regular reports and presentations summarizing key performance indicators (KPIs) and insights for merchants, highlighting areas of success and areas for optimization. Requirements 2-4 years max of experience in a client-facing role Exceptional organizational & time management skills Excellent problem-solving skills Multi-tasker with great prioritization skills Fluent in Spanish and English Excellent interpersonal skills Analytical mindset Quick learner — you are able to assimilate huge amounts of information quickly. Customer ultra-centricity Be 100% in line with the Bigblue values Bigblue is for you if you want ..
#J-18808-Ljbffr