We are looking for a talented Operations Specialist to lead the operations of a wide range of clients.
You are expected to perform a transversal role, translating new customers' needs into technical specifications, planning and delivering excellent services.
Responsibilities Delivering excellent services and results to clients, both internally and externally.
Implement and run Quality Assurance processes for every delivery.
Understanding clients' needs and finding optimal solutions.
Discerning the technical capabilities of the tools and the team and translating them to clients.
Transforming clients' challenges into opportunities for growth.
Creating better internal processes and leading changes.
Developing creative solutions for existing and new clients.
All About You +2 years knowledge or experience in online music royalty distribution processes and their standards (DDEX, CISAC…) +4 years experience in project management, technical account management, or client support in technical environments.
Ability to effectively communicate with team members, stakeholders, and external partners.
Highly organized, multitasker, and with strong attention to detail.
Initiative, drive, enthusiasm, and entrepreneurial attitude.
Excellent decision-making, critical thinking, and problem-solving.
Passion for listening, asking, understanding, and communicating.
Love for teamwork and learning.
Basic knowledge of SQL or NoSQL queries, Python and its frameworks.
Be comfortable dealing with a large amount of data and numbers.
Fluency in English is a must.
Proficiency in Spanish and Catalan is highly appreciated, but not mandatory.
Expectations Within 30 days: To understand the services and products your team is working on, the basic operations behind them and their technical pipelines.
Within 60 days: Assuming your assigned operational responsibilities, support our Digital Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
Within 90 days: Become an active contributor within the team, capable of improving our operational process based on previous experiences.
You Can Enjoy Flexible working hours and location.
Unlimited time off because we believe that you know best when you need to rest.
You can make the role your own and run your own development.
Flat hierarchy.
Online language classes to improve your Spanish or English.
Online and onsite courses and music industry workshops run by in-house experts.
We'll provide you with all equipment needed for you to be comfortable.
Barcelona HQ office available to you, kitted out with a rehearsal room.
Who the FAQ are BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona.
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