CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The TeamMattel Iberia is currently seeking a Customer Service Representative for our office in Barcelona. You'll be part of the Iberia Customer Service team.
In your position you will be responsible for delivering excellent customer service and becoming a key stakeholder between Mattel and specific customer(s)/channels. We look for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen. Do you want to be part of it?
Purpose of the PositionOrder management of Domestic orders according to customer ship dates and monthly sales targets.Develop proactive relationships with retailers & be the first point of contact for Supply Chain related customer queries.Promote the alignment of customer requirements with our internal processes.Accurate and timely investigation and resolution of claims.Effective and timely liaison with other departments and partners to fulfill duties especially sales, finance and collections, distribution center and logistic partner.Support preparation of customer meetings with a focus on Customer Service, logistics and Supply chain.Lead selected department improvements.We offer a competitive remuneration and many attractive benefits. We grow through diverse learning opportunities that elevate our knowledge, skills and aspirations. In our offices in EMEA we provide a fun, engaging, and fast-paced working environment, that fosters creativity and teamwork. We work with passion for play, so we also take time to play a game with our colleagues. The dress code at Mattel is business casual - every day.
What We're Looking ForUniversity degree in Business Administration, Supply Chain or any other related field (Bachelor/Master/Diploma).At least 3 years of experience in Customer Services or Supply Chain related fields. Experience in retail or FMCG industry would be beneficial.Fluent in Spanish and English, Portuguese will be valuable.Strong Microsoft Excel skills.AS400 experience.Analysis & Problem-solving skills.Excellent communication skills written and verbal and the ability to liaise with customers.Organizational skills & attention to details.Team player.Flexible and able to work under pressure in a fast-paced environment.Multicultural mindset & respectful.What It's Like to Work HereWe are a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.Our Approach to Hybrid WorkWe embrace a hybrid work model to empower a culture of growth, optimism, and wellbeing, where everyone can deliver on our shared purpose and realize their full potential. Combining purposeful in-person collaboration with tech-enabled hybrid work, our focus is to provide flexibility while enabling collaboration for moments that matter.
Who We AreMattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire,
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