Webhelp: Sound Industry Customer Support Advisor -

DescriptionAre you passionate about music and technology, and interested in working for us, one of the largest and most technologically advanced audio companies in the world? Do you want to work in sunny Barcelona?Our Company:As a Technical Service Advisor, you'll work directly with clients to resolve their requests, when possible, in a single telephone call, using the appropriate troubleshooting protocols. You will log and follow-up on orders and requests and deliver high-quality customer service on post-sales requests regarding logistics, warranties, refunds, etc.You're empowered to make the best decision for each situation by thinking creatively, helping customers over the phone, and providing an excellent customer service experience.Offer:Full-time position, 39 hours per weekWorking schedule: Mon-Fri 8:55-18:00Salary: 18.000 euros g/y (basic) + 3.000 euros g/y (bonus)Training: First 2 weeks + nesting periodContract: IndefinidoExtensive training on market-leading products, personal development programs, and mentoring to fully develop skills. Good career prospects in a reputable company that rewards serious and hard workers.Requirements:Experience in production, audiovisual and sound technologies, working with sound cables, wireless networking, and WiFi technology, or as a DJ, is preferred. If not, we can teach you!Interest and aptitude for sound and connectivity technologiesYou are fluent in German and English#J-18808-Ljbffr