.Detalles del empleoTipo de empleo: Contrato indefinidoUbicación: Madrid, Madrid provinciaDescripción del puesto Wealth Business Analyst – Assisted Channels (Openbank)Country: SpainOpen Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers!Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.Misión y responsabilidades: We are looking for a skilled Wealth Business Analyst, responsible from the Contact center and branch point of view of the design and adaptation of the front, processes and tools related to the Wealth domain. Carrying out all the project, and analytics initiatives including the coordination of testing and process implementation, will have the following responsibilities:Be the translator between business needs into functional and technical specifications (documentation), validation with key areas (Front Office, IT, Business...), test cases definition & software testing (UAT), design, deployment, maintenance, and evolutions.Be the Subject matter expert for the Assisted Channels Wealth domain, with full knowledge of the products, processes, channel challenges and competitor's knowledge.Identify business challenges and opportunities for improvement and find a solution using analysis to make strategic or tactical recommendations.What are we looking for in this position? Bachelor's/Master's Degree related with Computer Engineering or similar.Bilingual English and Spanish.More than 5 years of experience in related tasks.Wealth software implementation experience and/or Retail banking operational experience preferably within Wealth and Point of Sales solutions.The candidate requires a well-rounded skill set with a strong commitment to customer satisfaction and a get the job done type of attitude.Problem Solving / Complexity / Innovation skills.Ability to coordinate multiple change requests across the allocated domain (Wealth).Ability to analyze and identify technical drawbacks and increase process efficiency by re-thinking.Experience working closely with colleagues across other areas Sales, Operations, Finance, and others to drive improvement in efficiency and quality of the solutions
