About seQura
SeQura's mission is to deliver innovative payment solutions and transformative customer experiences for merchants, that improve sales conversion, customer loyalty and lifetime value. Our product platform provides a set of fast, flexible, and secure payments, risk management, and customer care capabilities that drive sustainable growth. We make a difference by tailoring our solutions to specific verticals, to address their unique needs and deliver superior results. SeQura is a privately-owned scaleup growing at a 67% CAGR and approaching 50 Million in Annual Recurring Revenue. With a core business of flexible payments growing significantly above the market, this year we are launching new product categories, lines of business and expanding to international markets. Over 5000 businesses, almost 2 million shoppers and almost 300 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87% a Trustpilot rating of 4.8 / 5 and a Glassdoor rating of 4.8 / 5.
About the role Manage different administrative tasks related to the orders made with seQura payment methods.Collaborate in the continuous improvement of the department, by sharing the best ideas and knowledge of market differences.Update information in our database and systems.Generate reports.Manage BackOffice tasks.What we offer We have a strong and sustainable foundation with an innovation layer on top. We look for entrepreneurial individuals who are passionate about their jobs and play well in cross-functional teams. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
We are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.Health insurance discounts with Sanitas and DKV.Urban mobility by using your own bike with Kleta.Monthly credit for using our smart fridges to access healthy, organic, and sustainable fruits and snacks.Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you'll need Availability to work during the afternoon shift from 14-21hr or 15-22hr.At least 1 year of experience in customer care.Native level of Spanish and at least a communicative level of English.Excellent communication skills and a high level of emotional intelligence.Great capacity for synthesis, methodical and detail-oriented person.Problem solver and comfortable working by objectives.Proactive attitude, being able to work as part of the team but also being self-sufficient.At least mid-knowledge about Office Package and IT.We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!
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