Contributes and implements approved departmental policies and procedures and ensures adherence with the processes implemented so that work is carried out in a controlled manner.
- Tracks day-to-day operations assigned for the function to ensure compliance with the established standards and procedures and agreed service level agreements.
- Supervises the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.
- Carries out detailed technical planning, system analysis and design for the assigned areas of the work in hand; delegating less complextasks to team members as part of capability building and training.
- Prepares work programme for the team, assigns tasks and responsibilities and monitors the progress accordingly.
- Carries out adjustments or customization to the system in-line with users' requirements in complex issues.
- Plans solutions and solves more complex IT issues such as any cycle errors and configuration issues.
- Contributes to the preparation of the section budget and ensures that the activities within this section are implemented and processed as per the assigned budget.
- Oversees the department documentation review and approvals as first level of approvals as first quality check level.
- Complies with all relevant safety, quality, health and environmental procedures to ensure a healthy and safe work environment.
Minimum Requirements: - BSc.
in Computer Science or Information Technology or any relevant field.
- 1-2 year(s) of experience in Helpdesk or related area.
- Advanced experience in diagnosing and resolving hardware, software or connectivity problems with minimum delay is desirable.
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