.Warranty / Service Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position reports to:VP Americas Customer ServicesYour role and responsibilities:In this role, you will have the opportunity to coordinate warranty and service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job.You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.The work model for the role is remote. Relocation assistance not eligible for this role. This role is contributing to the Process Automation Measurement & Analytics division out of Houston, TX.You will be mainly accountable for:Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.Tracking completion of service visits and ensuring all documentation are completed in a timely manner.Maintaining and monitoring competency and certification database.Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.Qualifications for the role:Associate's degree with 2-5 years of experience in customer service or related field required.Experience with SAP and Salesforce.Proficient with Microsoft Office products.Up to 10% domestic travel may be required but rare.Working knowledge of ABB Measurements and Analytics products and applications preferred.We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.More about us:The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check, and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry
