Opportunity Let's create a better tomorrow and make positive change – socially, economically, and globally.
At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide.
With Maersk, you'll be surprised at the difference we can make in the world together.
As a key member of our frontline team, you'll be supported by leading-edge technology and innovative solutions that will help you to meet the diverse needs of our clients.
You will be part of an internal support team which treats Maersk and other operationally groups as their customers.
The position is a dynamic role comprehensive of being an operations process and systems SME (Subject Matter Expert) with additional responsibilities related to project management, technical writing, and continuous improvement.
Our team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, proliferating best practices across the organization, supporting in digital transformation, and more.
Join us and be part of a dynamic environment where your skills and expertise will be valued and rewarded.
Go big, join Maersk!
We Offer At Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges.
We offer you an exciting global career at the forefront of world trade.
And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world.
The many other highlights include the most modern talent development initiatives and competitive benefits.
We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life.
This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more: Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive salary and pension scheme, health insurance + excellent bonus package.
International experience working for the world's leader, in a dynamic, global industry.
Work with colleagues and clients across the world.
Key Responsibilities Implementation and Transformation Support and drive the implementation of new customers and systems.
Contribute to digital transformation efforts and help develop new initiatives.
Process Improvement and Documentation Document and support the implementation of business processes.
Identify areas for continuous improvement to enhance efficiency, safety, and compliance.
Tool Optimization and Reporting Evaluate the use of tools to maximize return on investment.
Develop reporting tools and key performance indicators (KPIs) to provide visibility into business trends.
Customer Support and Training Respond to customer requests.
Provide training on systems and processes.
Technical Writing and Configuration Create technical documents, including business requirement documents, standard operating procedures, and process maps.
Perform system configurations, including Level 1 and 2 Warehouse Management System (WMS) configurations.
Issue Management and Communication Manage, communicate, and resolve operational, process, and system issues.
Collaborate with cross-functional teams to achieve business objectives.
Project Management Develop and execute project plans that involve multiple departments.
Establish measurable goals and objectives for projects and initiatives.
Track progress and provide updates throughout projects and initiatives.
Who we are looking for Proficiency in Warehouse Management System (WMS) software.
Familiarity with Microsoft Office suite.
Ability to rapidly acquire new skills and adapt to new systems or software.
Effective written and verbal communication skills.
Capacity to convey complex information in a clear and concise manner.
Ability to approach situations with empathy, tact, and discretion.
Strong emotional intelligence and diplomacy in interactions with others.
Customer-focused mindset with a commitment to delivering excellent service.
Ability to adapt to changing circumstances and work effectively under pressure.
Self-motivated and organized individual with a strong work ethic.
Ability to work independently and as part of a team.
Fluency in Spanish and ability to communicate effectively in English at a business level.
Proactivity and proven ability to analyze and resolve complex operational and systemic challenges.
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