[W997] - Team Supervisor In It Sector (Dutch Speaker)

We are looking for a Dutch-speaking Supervisor - (On-site) to join one of our exciting projects.What you will do in this role?As a Supervisor on our team, you will: Monitor and report team performanceGive agents feedback on their individual and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to HR DepartmentOrganize and optimize shiftsMake sure processes and procedures are up to date and adhered to take overflow calls / tickets.Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts),log call details onto call management systems and provide response and resolution within SLA.Guide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customers Requirements: Are bilingual or proficient in Dutch plus advanced level of EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave excellent communication skillsHave business knowledge and commercial awarenessHave previous experienceCan implement and manage changeHave a high customer care orientationPossess IT knowledge Are able to develop personal and professional skillsHave IT knowledge and skillsHave business knowledge and are commercial driveHave fun facing challenges and overcoming unbeatable obstacles What's in it for you?In this role, we offer benefits that help you support your unique lifestyle: Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00Central location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes We are dedicated to creating a diverse, inclusive,and authentic workplace where everyone can learn and develop themselves professionally.If you feel you don't check off every qualification in the job description, we encourage you to apply either way.We will do our best to match you with the right job, whether it's this one or a future role.If this sounds like you, join us!If you feel you don't check every box, we encourage you to apply anyway.We'll do our best to match you with the right job, whether it's this or another role. El anuncio original lo puedes encontrar en Kit Empleo:https://www.kitempleo.es/empleo/110642318/w997-team-supervisor-sector-dutch-speaker-barcelona/?utm_source=html
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