Who we are
We are the leading independent e-commerce logistics platform in Europe that provides scalable fulfillment services for e-commerce businesses and fast-growing D2C brands. From warehousing, picking and packing, delivery, and returns management, we take care of the whole order fulfillment process for online shops. By using our solution, retailers get access to a broad network of warehouses across Europe, which are all interconnected via our software. This enables e-commerce retailers to manage their whole logistics with our powerful all-in-one tool, in the fastest and most efficient way possible. As a result, merchants can improve their delivery speed, reduce logistics costs and optimize product availability.
As a scale-up company with several offices across Europe, we are always looking for talented team players who are eager to help us shape the future of e-commerce logistics; and this is where you come into play.
This is what you will doYou are the first point of contact for our business customers, with whom you always communicate in a professional and friendly manner.You work very closely with our logistics partners as well as with your internal colleagues to dig deep and analyze the topics raised by our customers. Together you will always find the best solution.If you notice something that could improve our processes or our product, you proactively forward it to our logistics or product department.You like to work on new topics because your personal development is important to you.This is what you will need to succeedPrior experience in customer service is optimal, but not a prerequisite. Career changers are welcome!Business fluent in written and spoken English and German/Spanish/Italian/French.Ideally, already gained work experience in a start-up environment.Patience, a friendly voice, and enjoy working with customers.A willingness to dig deep into the topic of logistics and our software solution.A quick apprehension as well as an independent and goal-oriented way of working.Reliability, resourcefulness and the ability to work in a team.This is what is in it for youChoose where you work. With a remote working culture & a selection of swanky new offices, you can work from the comfort of your own home or one of our groovy hubs.Permanent contracts. We offer permanent contracts to our colleagues.Gym membership package. We want our employees to be healthy, happy, and well-rested.Annual public transport tickets. We offer annual public transportation tickets to employees to compensate for the time they spend commuting.Tech pack and merch. We provide top-quality hardware that you need to help byrd move the needle.Regular team events. We are always happy to meet for team lunches or a small break to unwind.Meaningful tasks. With us, you will have the opportunity to work on meaningful projects that have a direct impact on our company and our customers.Last but not least, we are an equal opportunities employer and value diversity. Therefore, we do not discriminate based on religion, skin color, national origin, gender, sexual orientation, age, marital status, or disability.
#J-18808-Ljbffr