[W-743] | Digital Agency Experience Specialist

At Nationale-Nederlanden, it's the person who makes the professional.
Following the company's strategy, we are looking to strengthen our structure within our central offices located in Alcobendas, in a hybrid, flexible, and accommodating work environment.
On this occasion, we are looking for an Agency Experience Specialist in the commercial area, joining the Digital Agency Experience team, responsible for the digital transformation of the company's main sales channel and the improvement of its experience.
Your mission in the company The position we offer provides you with the opportunity to be part of a team that develops innovative applications.
As part of your responsibilities, you will have the opportunity to collaborate on the refinement and continuous improvement of our app, working together with real users of the network to understand their needs and expectations.
You will also work in an international environment, alongside other countries and the Salesforce team.
Your main responsibilities Participate in the design of the Salesforce Agent app, working alongside our international team and other countries involved in the project.
Organize focus groups and testing sessions with end-users of the application, allowing you to identify their needs and ensure that the functionalities meet their expectations.
Participate in refinements and harmonizations with the local and international Salesforce team and alongside the other countries participating in the project.
Define processes and improve tools within the network, identifying processes with potential for improvement and proposing solutions.
Conduct thorough User Acceptance Testing (UAT) of all functionalities prior to their official production deployment.
Work closely with the Salesforce squads to develop requirements for new functionalities and track their progress, ensuring that the network's tools and processes are always up-to-date and at their best.
Monitor and analyze the use and adoption of Salesforce within our sales network, using those insights to develop a comprehensive adoption plan that will ensure that our agents are getting the most out of this powerful tool.
El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/118153843/w-743-digital-agency-experience-specialist-madrid/?utm_source=html #J-18808-Ljbffr