Platform Manager Digital Channels - SCIB Location: Málaga, Spain
SCIB is looking for a TECHNICAL MANAGER for our DIGITAL CHANNELS Team, based in our MALAGA office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander CIB (www.Santandercib.Com), we are key players in the transformation of the financial sector. Do you want to join us? Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.
WHAT YOU WILL BE DOING Lead a global IT support team.Monitor and manage service status and performance while ensuring clear communication with customers and stakeholders.Oversee day-to-day operations of the Service Desk and support teams, providing direction, mentoring, and development opportunities to ensure high performance.Foster a culture of diversity, equity, and inclusion within a global, geographically dispersed team.Manage the service desk function, including incident, request, and problem management processes.Implement and maintain IT service management (ITSM) processes.Ensure timely resolution of IT issues and requests, maintaining communication with users throughout the process.Be responsible for the end-to-end service level agreement (SLA) of the main functional processes offered to customers.Maintain service KPIs of those business processes within established parameters.Assess and prioritize proposed changes, facilitating change approvals and communication to stakeholders.Coordinate and oversee change and release management processes, ensuring minimal disruption to IT services and business operations.Detail-oriented to manage the team and be in charge of service interactions and reporting.Experience: 8+ years in managing international service support with extensive experience in incident management processes and best practices.Skills & Knowledge: Strong knowledge in micro front architectures, SPA Applications (Angular, React, Vue.js), and integrations with microservices (Node.js or Java Spring Boot).A proactive, creative, and hard-working candidate with high analytical and problem-solving skills.Solid written and verbal communication skills, both in English and Spanish.Strong interpersonal skills, with experience in multicultural environments.
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