Languages: Proficient in Spanish & English Qualifications: Completed Bachelor's Degree or equivalent experience Skills: Knowledge of Microsoft Office - particularly Excel, Tableau, and SQL.
At Amazon, our aim is to be the most customer-centric company on earth.
Our customers' experience is influenced significantly by how we fulfill and deliver customer orders.
The goal of Amazon's Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible.
We are looking for a dynamic, organized, self-starter to join as an Account Coordinator for the Last Mile team.
This role will provide support to new Delivery Service Partners (DSPs) joining Amazon via a new entrepreneur program.
Key Responsibilities: Provide best in class support for DSPs to ensure account creation is established in a timely manner.
Setting up payment processes unique to the new entrepreneur program.
Dealing with supplier-related issues and seeing them through to satisfactory completion.
Work with data to identify trends and generate initiatives to improve metrics.
Partner with Finance, Program and Account Management functions and third-party vendors supplying DSP services to ensure DSP onboarding and payments are executed timely.
Liaise with Account managers and ensure that all suppliers are ready to deliver on their required labor and vehicle requirements for peak periods.
Support DSPs to resolve invoice queries within internal SLAs.
Track metrics and provide reports to leaders on the health of DSP progress.
Proactively identify issues and implement process improvements to payment/invoicing processes.
Ensure relevant business grants / Veteran incentives are paid in line with internal standard operating procedures.
Demonstrate competent leadership skills with the ability to motivate others.
Knowledge of invoice or payment systems.
Last Mile industry or Retail/Hospitality/FMCG Operations experience.
Additional languages are a plus.
Ability to problem-solve quickly drawing on data and analytical skills.
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