Job Description This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.
In this job you will:
Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance. Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options. Develop a comprehensive understanding of the EcoVadis platform, processes, and practices ensuring quality assistance with incoming customer queries. Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success. Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation. Additional responsibilities related to the function may be required. Qualifications Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with internship experience. Fluent in English and German. Candidates not having the above but HSC holder with more than 2 years of working experience in the related field will also be considered. International exposure in a support role (even if only dealing with international clients over the phone). Good oral and written communication skills. Required Skills Excellent customer service skills and quality oriented attitude. Knowledge of Salesforce software would be an advantage. Ability to work in an international team and be a team player. Excellent interpersonal, persuasive communication and sales skills. Additional Information Location: Warsaw Hybrid Start date: ASAP Contract of Employment Benefits: Support with all the necessary office and IT equipment. Optional (fully covered or co-financed) health care and life insurance. Multisport card and wellness allowance. Multicafeteria Lunch card. Annual performance bonus. Flexible working hours. Hybrid model (4 times per month in the office). Remote work from abroad policy (up to 3 months per year). Internet and electricity bill allowance. CSR activities. Modern, pet-friendly office in the city center (next to Rondo ONZ). Community service day when volunteering. Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!
Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
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