Location: Madrid/Spain (hybrid) | Full-timePosition Summary/ObjectiveDeNexus is solving actionable cyber-risk management with our DeRISK Software as a Service (SaaS) offering to enhance the decision making of industrial operation risk owners and insurers. The DeNexus Solution Engineer plays a crucial role in our organization in bridging the gap between the technical aspects of a product and the customer's needs, ensuring that the solution provided is effective, efficient, and tailored to the customer's specific requirements. The person is connected to both the pre-sales and post-sales processes, contributing to overall customer satisfaction and the company's success.Responsibilities/Duties:Technical Expertise: Provide in-depth technical knowledge of the company's products to support the sales process. We will help you to gain the knowledge in an intense internal training program.Customer Requirements Analysis: Work with potential clients to understand their specific needs and how the company's products can address those needs.Product Demonstrations: Conduct detailed product demos and presentations to showcase how the product meets customer requirements. Our experienced sales team will train you to deliver great experiences autonomously.Solution Design: Design tailored solutions based on the customer's environment and needs, ensuring the proposed solution is feasible and effective in collaboration with our technology, data and modelling teams.Proposal Development: Assist in the creation of technical proposals and quotes that align with customer needs and the company's offerings.RFP/RFI Responses: Prepare responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring they are accurate and compelling.Lead and conduct successful Proof of Concepts (POC).Collaboration with Sales Team: Work closely with sales representatives to develop and refine sales strategies and tactics.Implementation and Onboarding:Technical Onboarding: Facilitate the technical onboarding process for new customers, ensuring they can effectively use the product from the start.Integration Support: Assist customers with integrating the company's products into their existing systems and workflows.Training: Provide training sessions to customers to ensure they fully understand and can utilize the product's features.Customer Support: Act as a point of contact for technical issues and questions, providing ongoing support to ensure customer satisfaction.Feedback Loop: Gather feedback from customers on the product's performance and usability, communicating this back to the development and product teams.Customer Success: Monitor customer usage and success, proactively addressing any issues that arise to maintain high levels of customer satisfaction and retention.Product Improvement:Innovation: Contribute ideas for product enhancements and new features based on customer feedback and industry trends.
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