Location: Barcelona, Spain
Language: Spanish
Description: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Spanish-speaking Operation Manager (Hybrid) to join one of our exciting projects.
What we offer you: You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.
What you will do in this role: As an Operation Manager on our team, you will:
Improve and monitor operational processes. Carry out the necessary steps, updating/monitoring of internal regulations. Participate and coordinate quality processes. Manage and optimize operations. Manage and supervise personnel and organize and optimize shifts. Collect metrics, analyze these and report to customers. Do regular reporting to the Office/Project Manager. Review dimensioning forecasts, carry out deviation and needs analysis (WFM). Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader's needs. Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements. Concentrix + Webhelp is a great match if you:
Are proficient or bilingual in Spanish and advanced English. Possess previous experience working within a call center environment with a minimum of 2 years of experience as a manager/supervisor. Have excellent organizing and leadership skills. Possess excellent team management skills. Have outstanding communication and interpersonal abilities. Possess advanced skills in MS Office with a good command of Excel. Are self-motivated with a results-driven approach. Can implement and manage change. What's in it for you: In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week contract: rotative Monday to Saturday from 09:00 to 18:00. Salary 25,000 euros gross/year + up to 3,000 euros gross/year in bonus. Central location in Barcelona. Possibility to work a few days from home. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs, specialized courses, and language classes. If this sounds like you, join us!
Who we are: We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer.
**RRQ24-001820-1-SPAIN**
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