FARO is an imaging company - and an imagining company.
We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies.
Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges.
In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others.
In the construction industry, we work with the largest builders to scan and design astonishing projects.
For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!
We believe that if it can be dreamed it can also be measured.
And if it can be measured, it can also be realized.
Position: Customer Support Tier 3 Location: Germany, France, Italy, Spain, or the Netherlands Responsibilities: Determine the requirement for units to be returned for inside service, provide return authorizations, and communicate shipping requirements and arrangements to customers as required.
Prepare required internal documentation to facilitate the return of customer units for repair services.
Process quotes, customer orders, and sales orders for accessories, warranties, repairs, and software.
Enter data relating to customers and sales and maintain customer database in the computer system.
Research and determine customer accounting terms, proof-read all legal documents (purchase orders), overseeing the invoicing and billing process by providing a customer with requested invoices.
Follow up on open service inquiries to ensure that customers received solutions and are satisfied with the solutions.
Respond to and resolve complaints and concerns.
Familiar with standard concepts, policies, practices, and procedures within FARO's organization.
Relies on experience and judgment to plan and accomplish goals.
Develop technical Q&A for solutions & fast faxes, related to FARO products.
Handle confidential data internally and with customers.
Facilitate support for internal customers (other departments) and direct them to appropriate solution avenue(s).
Minimum Requirements: Mechanical, Electrical, or Aerospace Engineering Degree Minimum of 1-3 years' experience in Customer Service Excellent knowledge of English and German languages Ability to Multi-task & Prioritize Ability to work independently as well as in a team environment Organized & Detail Oriented Good Oral & Written Communication Skills Good Relationship Building Skills Continuous track record of success Past database/data entry experience Proficient at Microsoft Office Suite What We Offer: A permanent employment contract Flexible working hours Training Other employee events and services (e.g.
bicycle program, health days, sponsored sports events and charity runs, free drinks, and fresh fruit) Inclusivity: At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.
We believe that we are strongest with a diverse team of employees.
We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
Join us.
Become part of a dynamic organization that values quality, leadership, teamwork, honesty, and openness as a way of life in conducting our business.
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