Do you know about bsport? We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success. We have more than 2,000 clients in 40+ countries and continue to expand rapidly. We provide our partners with:
Our platform - the heart of the system (B2B)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA webshop to up-sell and cross-sell different productsOur first successes Since we launched in 2019, we have already achieved the following:
We've built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe're continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!
What your future position looks like: Within the Customer Success department you will:
Lead a team of data migration specialists, in charge of performing clients databases migration to our system & ad-hoc client requestsIdentify room for improvements in those key processesFor big clients, be the project manager in charge of delivering a best-in-class data migrationCoordinate support specialists and customer success managers to ensure high quality of client onboardingWork closely with Customer Success managers & technical teamsYou will be a good fit to join us if you: Have 2 years of experience with Customer Success Support or more generally in the IT field dealing with customersAlready experienced team management or team mentoring - at least 6 months experienceLed successful projects in your past experiences, and have project management skillsKnowledge of Notion, Hubspot tools is a plusHave business proficiency in English and FrenchEnjoy taking initiative and achieving resultsLike to be challenged in a dynamic environmentCan work individually and have a strong team spiritAre organised, precise and demonstrate good communication skills (eg. feel comfortable talking to a client)Show creativity: creative people are those who share, suggest, and dare to innovate!Nice to have: knowledge with Excel / SQL and basic understanding of PythonWe'd love to have you join us for many reasons, such as: A multicultural and international team!A stimulating SaaS environment within a supportive and fast-growing companyBalance work and life with one remote day per weekSay goodbye to homesickness by working abroad for up to 2 weeks per yearAn office with snacks for those with a sweet tooth, as well as fresh fruits available all day longAfterwork activities and drinks on our terrace to enjoy sunny Barcelona!Health insurance fully covered by bsportNegotiated gym planTake part in bsport team building and sport initiativesSupported by bsport on Sick daysAbout our Company Culture: At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset. Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms. We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.
What our interview process looks like: Discovery call with our Talent Acquisition teamInterview with our StratOps Manager (45min)Interview with our Head of CSM (30min)Final Interview with our CPO (30min)
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