Business Title: Account Manager
Reports To: Manager, Sales, Iberia Region
Group/Division: AIG/ CMD
Career Band: Band 6
Position Location: Spain - Remote
Position Summary: The Account Manager (AM) is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is an Account focused role with the primary responsibility for selling and supporting all CMD products. The Account Manager role maintains effective and long-lasting customer relationships, develops opportunities for strategic growth of the account and works collaboratively and effectively to bring extraordinary support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific.
The AM is the primary point of contact and provides sales expertise and drives all CMD commercial activities within the account. Major end market focus areas include:
Analytical Science account examples: Pharma QA/QC, Environmental, Industrial, food safety, and Healthcare. Product competency is required for the (relevant) CMD product offering.Scientific Research account examples: Academic, Pharmaceutical R&D/drug development and BioPharma R&D. Product competency is required for the (relevant) CMD product offering.The Portfolio AM will be handling both Scientific Research and Analytical Science accounts.
Key Responsibilities: Selling Agility: Identifies and prioritizes new client opportunities and develops solution implementation and growth strategies.Leads and cultivates account relationships to drive expansion and renewals across the full CMD portfolio (analytical instruments, consumables, services); provides product assistance, consultation, and problem solving to customers as vital and expedites orders.Identifies, documents and confirms the best technology choice to meet the customer needs.Provides quotation, negotiates contracts and closes orders with end users as well as purchasing departments and supports all procurement processes.Applies data and metrics to develop and report on account development strategies and tactics.Adaptable to customers' needs, as well as to conditions and trends that affect them and work independently to lead customer relationships.Drives Growth: Expands current account penetration and share of wallet. Grows organically, broader and deeper with all primary products. Leverages cross-sell motions and activities.Manages direction for the territory; develops sales strategies to meet plan and expand business within assigned territory; maintains pipeline of opportunities to meet or exceed all sales objectives.Uses Thermo Fisher Scientific's sales tools to effectively handle accounts, opportunities, pipelines and forecast in an accurate and timely manner.Maintains awareness of competitor and industry activity. Introduces new products and services as available.Leadership: Attends and runs technical business presentations, and when required, trade shows, user meetings and other customer events; positively always represents Thermo Fisher Scientific throughout customer locations.Exchanges of account information and Sales Leads within and across Thermo Fisher Scientific commercial divisions.Works adeptly in a team selling environment engaging the best internal company resources to solve customer challenges.Minimum Requirements/Qualifications: Consistent track record of sales experience in analytical instrument market.Bachelor's degree in the sciences or equivalent work experience.Strong market knowledge and professional network.Experience in conducting seminars and presentations.Commercial mindset, strongly motivated by desire to win new business, with proven relentless pursuit of opportunities.Strong interpersonal, oral and written communication, and presentation skills.Fluent in English and Spanish as needed in the assigned region.Demonstrated commercial excellence working in matrix environment.Computer proficiency in MS Office, CRM.Ability to explain and sell the technical aspects of Thermo Fisher Scientific's scientific product portfolio.Ability to travel to customer locations up to 80% including overnight travel.Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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