We're looking for an experienced Head of Account Management to lead our global team. Reporting to the Director of Bolt Business, you'll be responsible for developing and building our account management and client success function. You'll be a key member of the leadership team, steering the future of the business line. Bolt Business is growing fast, with plans to 10X the business and we expect this to be a multi €BN+ part of Bolt. Operating in 40+ countries, with ~100 people in the Bolt Business team already, we're continuing to ramp up globally, aiming to be 300+ this year.
We offer great solutions for businesses to get their employees moving in the easiest way possible, whilst retaining the control and visibility they need. It's not just rides; we have scooters, E-bikes, car rental, and food delivery in our remit. It's an epic product that businesses around the world love, and we need an amazing sales leader to get even more businesses using it.
We're looking for a driven individual, with experience of rapidly building, coaching, and developing our account management function across multiple countries. You'll need to be driven, confident, and ambitious; we're moving quickly and this is an exciting role, one with huge scope for growth and impact. If you've worked in high growth B2B account management leadership and you want to take the next step, then let's talk.
Key Responsibilities:Overseeing account management and customer success globally - responsible for global performance and improvement.Recruit and build your organisation; we're growing fast and you'll need to build a winning team across multiple countries, with help from our recruitment team and our country managers.Achieve growth and retention targets; you'll drive your teams to success - hitting and beating targets and bringing success to our global team.Planning & strategy; you'll own the account management strategy, you'll plan who's doing what, projected P&L; and what your teams will achieve. You'll own and oversee the successful deployment & execution.Identify and remove blockers; you'll spot blockers to growth, identify solutions, and implement them in all your markets.Coaching & Training your team; you'll be mentoring and improving them every day, performance managing your country managers, taking them to new levels and developing their careers at Bolt.Work closely and give feedback to the product and marketing team regarding Bolt Business solutions and how we should develop, communicate and improve - you'll be seeing and hearing what businesses need, so you'll be an essential voice to our product teams.Define the customer experience; you'll map what is appropriate for who then work with marketing, CS, and sales to ensure the end-to-end experience is put in place to ensure our customers are delighted.
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