Vw-84 | Customer Success Manager

Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive.

Support the expansion of your accounts, identify opportunities, drive business outcomes, and ensure customers are successful in partnership with the account team.

Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.

Evangelize Stripe customer success stories and customer success systems and processes.

Articulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor status.

Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry.

Be aligned with the account team to perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, and provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.

Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.

Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.

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