Field Training Analyst, Global Field Enablement - Foreign Currency Solutions You Lead The Way. We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Description American Express Global Commercial Payments is the leading provider of Corporate Card Programs, Supplier Payments Solutions and other expense management tools that help mid-size companies and large corporations around the world manage almost all the facets of their business spending. The Global Field Enablement (GFE) team is responsible for driving productivity for our 4,000+ global field Sales and Account Development Team Members through field training, communications, programs to drive field tool adoption and effective go-to-market strategies.
This includes innovative learning and delivery programs to enable our field to provide a best-in-class prospect and customer experience as well as creative and engaging communications of critical business content such as new products, services, and tools. As experts in field team needs, we partner across the business on internal go-to-market strategies.
Responsibilities The Field Training Analyst, Foreign Currency Solutions will join a very exciting, collaborative and highly visible team and will be responsible for driving Sales and Account Development Productivity to the Foreign Currency Solutions business by:
Partnering with the Global Field Enablement Training Team and Centers of Excellence to develop a training strategy for new and tenured colleagues in the region.Delivering and facilitating select training programs using a range of mediums (On the Job, e-Learning, LinkedIn Learning and In-person facilitated workshops), in strong partnership with the Field as well as external vendors to ensure a best-in-class, modern and engaging training experience across all parameters of training.Collaborating very closely with key partners (Marketing, Product, Risk, Compliance, Operational Excellence) and project stakeholders to analyze learning needs, recommend learning solutions or instruction-led delivery as appropriate and implementing the program roll-out.Setting up the logistics for training, track performance of training participants and driving key performance indicators to inform and drive success. Minimum Qualifications Minimum of 2 years of direct experience in learning and development or Sales experience with a demonstrated passion for training & coaching.Experience in marketing, B2B consulting field sales/account development/support roles a strong plus.Outstanding facilitation skills are a must, coupled with a superior ability to take a large audience 'on a journey' while presenting.Proven experience creating successful training programs to drive adoption and performance of international/cross-border payments solutions for large customer facing teams.Experience collaborating across many functional areas (such as Sales, marketing, product, risk, operations) to lead the design and delivery of relevant, timely, and engaging large scale digital/virtual/and experiential training programs.Proven passion for working with a customer orientation and global mindset.Strong problem-solving skills with the ability to exercise mature judgment and prioritization.Strong communication skills (written and verbal), presenting to peers and leaders, stakeholder management, and influencing skills.Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.Enthusiastic, fun, flexible and demonstrates a willingness to learn!Fluency in Spanish and English is required. Why American Express? There's a difference between having a job and making a difference. Amex has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
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