Job DetailsPosition Job Title: Customer Service Representative (CSR)BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function: Operations - Customer ServiceLocation: AF Lugo (Italy)Line Manager's Job Title: Customer Service Team LeadContract Type: temporary / 10-month+Job PurposeThe Customer Service Representative is the central point of contact between our customers and Amcor Flexibles EMEA and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer-centric mindset (both with internal and external customers) and can work independently as part of a local team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.Job Dimensions & ScopeInternal & external relationships:Plant neighbouring functions: quality, supply chain, planning, logistics, production and moreSales teams across the business unitCustomer Service functionExternal customersPrincipal AccountabilitiesManage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.Proactively look for better ways of working in order to ensure we provide the best service possible to our customers.Work closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.Coordinate the expediting of rush shipments, where necessary and monitor their progress to delivery.Share customer forecasts to support the demand planning process and work closely with colleagues in operations to manage any potential shortages or delays.Proactively manage customer finished goods levels and aged inventory.Manage customer complaints.Consistent focus on gaining knowledge through use of best practices and standard procedures.KEY DELIVERABLESBuild customer loyalty through positive customer engagement and service excellence.Maintain customer service processes, standards and key deliverables to support the customer-centric organization.Partner with all functional areas within the organization to ensure a world-class customer experience.Qualifications/RequirementsFormal Qualifications and Experience:Minimum of 3 years' experience in a similar position, preferably in a packaging or manufacturing environmentExperience of SAP and strong Excel skills appreciatedFluent in English and ItalianSpecific Skills and Abilities:Customer FocusedResults OrientedExcellent interpersonal and communication skillsAnalytical skillsAbility to build collaborative relationshipsExcellent time management and organisational skillsSelf-motivatedAmcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC
#J-18808-Ljbffr
