GoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 800 employees around the world. Join us, and feel a sense of purpose in your work every day!The Sales Administration Associate (SAM)supervises and supports the management of sales agreements. He/She acts as the connecting piece between the customer success manager and the client by handling responsibilities such as keeping track of customer information, providing post-sales customer service reports and being the point of contact for all the requests to support the ongoing training. He/She reports to the SAM Team Manager.ResponsibilitiesProceed with the registration and implementation of our solutions for our clients' learners in coordination with the Customer Success Team, Registration Team and Group Lessons Team to make sure we address the client's needs.Take care of any changes needed (credit transfer, deadline extension) during the period of the learners' training.Escalate to the Customer Success/Account Executive in charge of the account any important issue/client need.Create reports for analytical purposes, share administrative information and answer questions of internal teams (mainly Customer Success, Registrations, Group Lessons Team).Alert the Learning Consultant team with appropriate reports to help increase the learners' usage of our solutions.Regular calls with the Finance & Internal Audit Director to verify the alignment of KPIs.You'll Love This Job If You...Have excellent organizational and multitasking skills.Are a team player with a high level of dedication.Like the challenge of working under deadlines.Enjoy working on Office (especially Excel) and/or GSuite (particularly Google Sheets) documents.What We're Looking For...Proven work experience in an administration service.Italian Native Speaker.High level of English, both written and oral.Be able to anticipate potential problems with great problem-solving skills.Good knowledge of the field of ongoing education with new technologies and/or customer care would be an advantage.What We OfferOur culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:Dynamic, startup-like experience within the security of a fast-growing, 22-year-old Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!Exciting global team-building events abroad. (The last one we had was in Athens!)
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