Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life?
Then we have the job for you!
We are looking for customer service representatives who can ensure a friendly and positive customer service experience for our customers while living in beautiful Greece!
Want to start this next adventure?
Check out this position!
ResponsibilitiesResponsible for handling incoming calls and emails according to the current client's procedures and processes.Provide customer support with economic matters, processing sensitive data, and strive to reach defined key performance indicator targets.Handle and respond to all customer inquiries by building excellent rapport, identifying their needs, and taking strategic action in a timely manner.Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.Work with confidential customer information and treat it sensitively.Use software to source and input customer data accurately as related to the inquiry.Responsible for various administrative tasks.Present a professional and knowledgeable approach on all customer interactions.Our Ideal CandidateA natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer service - treat every call, email, or social media post as an opportunity to delight our customers.Required SkillsFluent in Norwegian.Working proficiency in English.Excellent communication skills.Experience in Customer Service preferred but not mandatory.Ability to resolve customer concerns and create a seamless customer experience.Soft SkillsAdvanced Active Listening and Engagement.Confident, adaptable, and empathetic.Pleasant and positive attitude.BenefitsExcellent benefits package.Multilingual and excellent work environment to provide customer service.Extensive training.Adaptation to Greek culture and Greek language courses.Internal employee incentives.Location: Chania, Greece (Remote)
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