(Vpn552) - It Service Desk Agent (Barcelona)

**Who we are**Fagron is the global market leader in pharmaceutical medicine, and its products are sold to more than 200,000 customers in over 60 countries. The goal of Fagron is: "Together we create the future of the personalized medicine". Fagron, together with prescribers, pharmacists, and customers, strives to improve medications and help the patient.**About the job**As an IT Service Desk Agent, you will be part of the global IT Service Desk team and offer first line support to internal customers in case of IT questions and/or problems with software or hardware. Your goal is to guarantee the continuity of the daily operations. In the role,you are responsible for the daily support of our EMEA internal clients and improving the 1st line Helpdesk processes. Creating and maintaining documentation (Manuals, Chatbot- and SharePoint content) is part of your daily job. Because you are the first point of contact for all incident related questions about IT, is it important that you like to frequently provide services on the phone. Furthermore, it is important that you like to organize and structure the work, because you have to monitor the SLA's for the solution of the incidents. You work closely together with the second- and third-line IT teams. There are good career opportunities within the IT organization.**Set yourself apart**:- MBO level 4 in the IT field - You have a hand-on mentality - You are service oriented - You like to develop yourself in the IT field - You like to work in an international company - Affinity with Service Management - Fluent in English, both spoken and written. A second European language is a plus - Knowledge of ITIL is a plus**What's on offer?**We offer you an exciting position in a successful, international and fast-growing organization.You will be part of a fresh and motivated team and you will have plenty of room for self-development with enough prospects for professional growth. In addition to the substantive challenges, we offer a competitive salary and excellent secondary conditions.Job Reference: FA02345
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