Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist.
Job Description
Reporting to SVP Talent & Culture Europe North Africa, you, as the VP Talent & Culture Mediterranean and North Africa, are responsible for delivering the Global & Regional Talent & Culture strategy within the Hub three Supports offices and 250+ Hotels. You will be responsible for the full talent journey of support offices employees (160+ FTEs) from selection, onboarding, performance, training & development etc., as well as Employee relations. You will also be responsible for delivering the HR services to Hotels in Hub (250+ Hotels) as per Management and franchise agreements, notably: employer branding, schools relations for all Hotels, plus GM selection, future GM pipeline & development. You will drive Talent & Culture function transformation, using HRIS, nurturing a Business Partner mindset, and measuring successes through KPIs and metrics.
Main accountabilities:
For Hub Support Offices employees:
Acts as a true Business partner to all Support Functions Senior Leaders based in the Hub for all Human Resources matters
Ensures Support Office talent selection as per needs, in compliance with Company selection standards & processes & Budgets
Guarantees excellent onboarding process for all new hires
Implements performance cycle, merit review, STIP policy roll out within the Hub
Organizes and optimizes training & development for Support Offices employees, manages training plan
Ensures implementation of Engagement Survey, definition and implementation of actions plans and drives a culture of engagement
Ensures best work conditions and wellbeing of Support Offices employees
Implements and updates flex office policy for Support Offices employees
Conduct Employee relations, maintaining a qualitative dialog and sets collective status.
Manages any disputes or litigations adequately
T&C services to Hotels in the Hub:
Acts as a true T&C Business partner to Leaders Operations with the Hub
Delivers the services to Hotels, as per Management and franchise agreements, notably:
Implement employer branding policy in the Hub, in the frame of Group Employer Value Proposition and Regional deployment Strategy, through the most effective channels and within budget
Manages Hotel schools relations in the Hub, as per classification from key to local school, to ensures a prime representation for our Hotels
Ensures Managed hotels General Managers selection, acting as an agency
Identifies future GM pipeline & ensures development of top talent Heads of Departments
Promote optional and billable T&C services to Franchise and Managed hotels, notably recruitment on demand and talent programs, but also digital solutions and training by Accor Academy.
Qualifications
Master's degree in Human Resources
Minimum of 12 years of successful experience in Human Resources
In-depth and up-to-date knowledge of Spanish labor law and proven experience in successfully managing employee relations
Excellent track records in attracting, developing and retaining top talent
Willingness and ability to travel regularly to Italy, Morocco, occasionally to Portugal, Greece, Israel, Algeria, Tunisia, and to key Europe North Africa Offices - Paris, London -
Previous experience in hospitality, restaurant & catering industry is a must, a plus if in a B2B environment (Franchise & Management contracts)
Spanish, French and English speaker mandatory
Soft skills:
Digital savvy
Excellent communication and public speaking skills
Ability to coach and advise
Ability to manage various stakeholders, to showcase influence & leadership
Ability to work transversally
Creativity and curiosity
Contagious enthusiasm and positive attitude, ability to inspire others
Motivation and commitment
Result orientation
Business acumen
Problem solving
Analytical skills
Organization, attention to detail
Additional Information
What's in there for you?
Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.
Package of benefits and perks of working for Accor, including discounts for hotels worldwide, annual bonus based on your own performances, and much more!
Work in a multi-national team.
Hybrid way of working (3 days in the office + 2 days at home).
Talent development opportunities.
Corporate Social Responsibility activities.
If you see yourself in this role, join us and let your talents shine. Apply now and let's shape the future of hospitality together.
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