.Job DescriptionAs Global Technical Manager, you will be responsible for overseeing the technical development, deployment, and management of customized audit programs and food certification schemes within Business Assurance, including support, optimization, and acting as the lead technical contact and project manager for assigned Global Key Accounts.Under the direction of line manager, lead the technical development and management of assigned new and/or existing 2nd party and customized projects. Work closely with Global Key Account Managers (GKAMs) to deploy new international food auditing or other customized programs. Act as dedicated technical project manager for one or more of SGS Food Global Key Accounts.Be responsible for auditor development, training, and calibration for assigned global projects ensuring that auditors and other relevant technical teams are fully conversant with the project and client requirements. Work closely with International Solution Managers (ISMs) to support new requests, RFPs and/or the development of new programs/checklists.Actively participate in client meetings, leading technical discussions demonstrating a high level of understanding of project status and performance vs client KPIs and able to articulate/present summaries, analytics, challenges/solutions, highlights, etc. Act as the first point of contact for ISMs and GKAMs for assigned key account(s) and ensure that service execution is consistent and meets client's overall technical requirements.Drive consistency and improvement of Food related SOP's, processes, practices and capability improvement at a global level. Effectively utilize all relevant SGS IT platforms for the delivery of 2nd party and customized solutions. Proactively engage with internal and external stakeholders to identify new opportunities for 2nd party or other customized products and services to complement existing global food portfolio.Provide technical support and advice to SGS network of affiliates and customers as required. Work closely with your line manager to provide required specialist support relating to social media, marketing (incl. PR, website, webinars, etc.) and business development. Represent SGS in key industry working groups, technical committees and at other appropriate events as requested by line manager.QualificationsRequired experience and qualifications:Bachelor's degree in food science, microbiology, chemistry or related scientific discipline.5+ years' experience in Food or related industries and/or technical service provider to the food industry.Broad experience and thorough understanding of Food safety principles, Food safety and quality management principles, food manufacturing processes and key food safety challenges facing the food sector across different categories.A good understanding of codes of practice (allergen management, labelling, and foreign body detection)
