Company Description
Nexthink is the leader in digital employee experience management software.
The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.
As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.
Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts,
Nexthink has 9 offices worldwide.
Job Description
We are looking for an energized Sales Digital Adoption Manager to join our Global Sales Operations team.
In this pivotal role, you will be responsible for the Digital Adoption of our Business Systems, enhancing business effectiveness by aligning Operations, Processes, Systems and enablement strategies to support our "Go To Market" team (Sales, Pre-Sales, Professional Services, Customer Success, Partner Management).
You will play a key role in driving productivity while ensuring that our operations run efficiently and effectively.
Key Responsibilities: Facilitate the onboarding and ongoing training of new and existing team members to ensure quick ramp-up and continuous growth.Create and maintain enablement materials, including playbooks, presentations and knowledge bases.Develop, implement, and optimize Operations, Processes and Systems training.Analyze performance data to identify areas for improvement and develop action plans.Monitor and analyze business operations data to identify trends and areas for improvement, providing actionable insights to the sales team and sales operations for future enhancements.Conduct regular needs assessments to understand the requirements of the teams and adapt training and resources accordingly.Collaborate with sales leadership to define processes and metrics that align with business goals.Manage the implementation and utilization of business tools and technologies, ensuring adoption and effectiveness across the sales organization.Stay up to date with industry best practices and market trends to inform sales strategies.Foster a culture of continuous learning and improvement within the sales organization. Qualifications: 5+ years of experience in Technology Adoption, Global Sales Operations, Global Sales Enablement, or a related field.Strong understanding of the business processes and the challenges faced by Global "Go To Market" teams.Strong understanding of the sales process, sales methodologies, and key performance indicators (KPIs).Outstanding presentation, communication and interpersonal skills, able to work effectively with cross-functional teams.Proficiency in CRM systems (e.g., Salesforce) and peripheral applications and tools.Excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable strategies.
#J-18808-Ljbffr