.PLEASE NOTE THAT RESUMES NOT SUBMITTED IN ENGLISH WILL NOT BE CONSIDERED. THANK YOU.The CompanyOur team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities.Our People are Bold, Authentic, Purposeful and InspiredOur People are not Perfect, Traditional, Complacent or Cautious.About the roleThe Claims Team Leader is responsible for overseeing our claims team ensuring claims are handled efficiently, while always providing a world-class customer experience. At Cover Genius, you are the expert on claims. We will look to you to guide, mentor, and manage our claims assessors, setting up the team for success.What your work week will look like:Own the end to end resolution of claims ensuring the best experience possible for our Customers.Day to day key escalation point for the claims team and customers.Identification and implementation of new processes and improvements.Provide input and assist leadership in planning and organizing the team, analyzing QA results and preparing reports.Identify cross-operational opportunities for claims process improvements, loss prevention programs and internal training.Training and mentoring of the team.Ongoing auditory responsibilities for existing resources.Educational Qualifications:Bachelors or higher degree in related field is required.What the ideal profile looks like:Fluency in English and another European language (verbal and written).Strong leadership and team mentoring experience.Claims handling experience is highly regarded.Ability to adapt quickly to a start-up pace environment and culture.Problem-solving and advocating for customer solutions.Enhancing systems and processes and feedback loops.Produce reports and present quarterly results.A marketing mindset is looked upon highly.Excellent skills for communicating and relating with both staff members and clients.Have the ability to make decisions that are going to be in the best interest of the company.Why Cover Genius?Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system
