.Location: Madrid or South of SpainField Service Engineer GC, GCMS, HPLC, LSMSResponsibilities:Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.)
on GC, GCMS, HPLC, LSMS, Proteómica products for achieving:Satisfied customer becoming loyal customersHighest first time fix rates / lowest mean time to repairLowest repeated call ratesContributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)Performs all Service Activities in line with internal rules and customer regulationsAssure responsive telephone support and diagnostic as well as on-site Services to exceed the customer's expectation and making them successful by using TMO instruments.
Actively promote our contract products.
(80%)Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidanceIs responsible to manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
(5%)Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
(5%)Is responsible to report accurate and timely of all activities as required (e.G.
Field Service Reports, Expense Reports, etc.)
(5%)Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.G.
information about new purchases to sales/lead generation) (5%)Minimum Requirements/Qualifications:Strong problem solving skills and PC skillsGood verbal and written communication skills, ability to work across all levels, functions and regionsDemonstrated organizational skills with the ability to handle multiple tasks with different prioritiesExcellent inter-personal, self-motivational and negotiating skillsWillingness to travel mainly within the appointed region but frequently as well through Europe/European Territory.
For training or special calls, international traveling including all EMEA Territory and the US is requiredGood English skills, both verbal and writtenNon-Negotiable Hiring Criteria:Driving LicenseWillingness to travel mainly within the appointed region but frequently as well through Europe/European Territory.
For training or special calls, international traveling including all EMEA Territory and the US is requiredGood English skills, both verbal and writtenThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion