Context: The Information and Communications Technology (ICT) Department is committed to lead the organization in establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process. The position of ICT Officer (Change, Knowledge Management and Learning) will play a critical role in delivering on the digital transformation efforts through facilitating alignment of ICT's strategy with the International Organization for Migration's (IOM) strategic objectives, organizational culture, leadership competencies, and available resources. Under the overall supervision of the Chief Information Officer (CIO)/Director of ICT and direct supervision of Senior ICT Officer (Strategy, Risk Management, and Governance),the ICT Officer (Change, Knowledge Management and Learning) will be responsible for change and knowledge management, and deployment of corporate information management systems and tools, such as Processes and Resources Integrated Systems Management (PRISM), Intranet, Document Management System, and PRIMA incorporating knowledge management and e-learning to achieve strategic objectives. The primary responsibility of the ICT Officer (Change, Knowledge Management and Learning) is to ensure that ICT solutions enhance IOM's information management capacity and that these solutions are aligned with IOM's business requirements as gathered through business stakeholder engagement, process governance, and design improvement to support IOM's evolving and expanding information management needs.Core Functions / Responsibilities:Change ManagementEstablish a strategy to support adoption of the changes required by ICT projects or initiatives.Conduct impact assessments, change readiness, and identify key stakeholders.Identify, assess, and prepare risk (human and non-human) mitigation tactics and anticipate, identify, and manage resistance in collaboration with relevant Senior Managers.Create actionable deliverables for the five change management levers: Communications Plan, Sponsor Roadmap, Coaching Plan, Training Plan, Resistance Management Plan.Deliver Change Management, Communication, and Learning activities over ICT process improvement and strategic change initiatives in close collaboration and communication with required IOM's business units and interest groups and in coordination with ICT Business Relationship Managers (BRM).In collaboration with relevant business units, develop/streamline and assess content management processes to enable efficient organization and management of documents, records, intranet content, and other information shared internally that contributes to increased productivity.Establish and maintain governance processes on assigned content management initiatives to implement increased and regular coordination with required IOM stakeholder groups to seek their input and validation on the requirements and prioritization of information management content and tools.CommunicationCoordinate and maintain effective oversight for the preparation, production, and dissemination of both routine and complex outreach that promotes the image of ICT to the key internal and external audiences including Country and Regional Offices.Ensure strategic and timely flow of information and key messages about ICT's operations and its work to the key external and internal audiences.Provide assistance in organizing and generating support for special ICT events and meetings.Provide administrative and substantive support to ICT consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc.Undertake outreach activities, participate in the development of training workshops, seminars, etc.; participate in and make presentations on assigned topics/activities.Learning and Knowledge ManagementActively participate in the development and implementation of the Knowledge Management Plan for ICT.Oversee needs assessment, design, and delivery of training programs including hosting trainings and learning exchanges for ICT staff in Headquarters (HQ) and ICT management of Country and Regional Offices.Ensure effective process of collecting and disseminating lessons learnt from emergency operations, simulation exercises, workshops, seminars, or trainings.Prepare regular documentation of achievements from the various programs, analyze and develop various knowledge products including process documentation, lessons learnt, policy briefs, and best practices in improving ICT service delivery.Coordinate and maintain the repository of all materials to enable cross-learning and sharing.Perform such other duties as may be assigned.Required Qualifications and Experience:Education - Master's degree in Information Communications and Technology, Business Administration, or a related field.
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