**Context**:The Information and Communications Technology (ICT) Department is committed to lead theorganisation in establishing, integrating and mainstreaming the core elements of an end-to-enddigital business process. The position of ICT Officer (Change, Knowledge Management andLearning) will play a critical role in delivering on the digital transformation efforts throughfacilitating alignment of ICT's strategy with the International Organization for Migration's (IOM)strategic objectives, organizational culture, leadership competencies and available resources.Under the overall supervision of the Chief Information Officer (CIO)/Director of ICT and directsupervision of Senior ICT Officer (Strategy, Risk Management and Governance),the ICT Officer(Change, Knowledge Management and Learning) will be responsible for change and knowledgemanagement, and deployment of corporate information management systems and tools, suchas Processes and Resources Integrated Systems Management (PRISM), Intranet, DocumentManagement System and PRIMA incorporating knowledge management and e-learning toachieve strategic objectives.The primary responsibility of the ICT Officer (Change, Knowledge Management and Learning) isto ensure that ICT solutions enhance IOM's information management capacity and that thesesolutions are aligned with IOM's business requirements as gathered through businessstakeholder engagement, process governance and design improvement to support IOM'sevolving and expanding information management needs.**Core Functions / Responsibilities**:Change Management1. Establish a strategy to support adoption of the changes required by ICT projects or initiatives.2. Conduct impact assessments, change readiness and identify key stakeholders.3. Identify, assess and prepare risk (human and non-human)mitigation tactics and anticipate,identify and manage resistance in collaboration with relevant Senior Managers.4. Create actionable deliverables for the five change management levers: CommunicationsPlan, Sponsor Roadmap, Coaching Plan, Training Plan, Resistance Management Plan.5. Deliver Change Management, Communication and Learning activities over ICT processimprovement and strategic change initiatives in close collaboration and communication withrequired IOM's business units and interest groups and in coordination with ICT BusinessRelationship Managers (BRM).6. In collaboration with relevant business units, develop/streamline and assess contentmanagement processes to enable efficient organization and management of documents,records, intranet content and other information shared internally that contributes to increasedproductivity.7.Establish and maintain governance processes on assigned content management initiatives toimplement increased and regular coordination with required IOM stakeholder groups to seektheir input and validation on the requirements and prioritization of information managementcontent and tools.Communication8. Coordinate and maintain effective oversight for the preparation, production and disseminationof both routine and complex outreach that promotes the image of ICT to the key internal andexternal audiences including Country and Regional Offices.9. Ensure strategic and timely flow of information and key messages about ICT's operations andits work to the key external and internal audiences.10. Provide assistance in organizing and generating support for special ICT events andmeetings.11.Provide administrative and substantive support to ICT consultative and other meetings,conferences, etc., to include proposing agenda topics, identifying participants, preparation ofdocuments and presentations, etc.12. Undertakes outreach activities, participate in the development of training workshops,seminars, etc.; participate in and makepresentations on assigned topics/activities.Learning and Knowledge Management13. Actively participate in the development and implementation of the Knowledge ManagementPlan for ICT.14. Oversee needs assessment, design and delivery of training programs including hostingtrainings and learning exchanges for ICT staff in Headquarters (HQ) and ICT management ofCountry and Regional Offices.15. Ensure effective process of collecting and disseminating lessons learnt from emergencyoperations, simulation exercises, workshops, seminars or trainings.16.Prepare regular documentation of achievements from the various programs, analyze anddevelop various knowledge products including process documentation, lessons learnt, policybriefs and for the best practices in improving ICT service delivery.17. Coordinate and maintain the repository of all materials to enable cross learning and sharing.18. Perform such other duties as may be assigned.**Required Qualifications and Experience**:Education- Master's degree in Information Communications and Technology, Business Ad
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