.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionThe internal value chain for digital solutions team is acting as a linking pin across the organization to support lifecycle teams and affiliates in the commercialization of digital solutions. The goal is to deliver integrated, efficient, compliant, and tax optimized operational processes & services for all digital solutions across Roche Diagnostics.As IVC chapter lead for services, you report to the Head of IVC.Main accountabilities:Act as the global organization providing operational services to sales affiliates and RIS for the digital business. Focus is on the diagnostics division (over 60 legal entities) with the mandate and ambition to serve both divisions.Become the main point of contact for the organization when it comes to the following services:The product launch service (maintaining material master data and pricing data)The backoffice service (entering contract data in SMP)The product access management/supply chain (tenants and license keys)The operational support service (3rd party management, contract amendment support, etc.)Ensure delivery of best-in-class services and full satisfaction of customers.Ensure constant alignment of the service operations with the business needs and compliance requirements (legal, tax, finance, etc.).Lead a team of around 10 service owners and contractors, responsible for designing, implementing and delivering best-in-class operational services.Accountable for team budget.Accountable for key stakeholder relationships.Main responsibilities:Contribute to build and develop the IVC organization, vision, identity and reputation.Run the IVC services chapter in close alignment with the other IVC chapters and local/regional/global stakeholders: mission, team, skills, resource sourcing for consultants, ways of working and handover points.Ensure that the mission and value of your chapter is in line with the Roche digital strategy. Set and align the functional goals of your chapter to those defined by RIS, the regions and the markets. Ensure they are refined and adjusted as the needs evolve.Integrate the IVC services organization within the overall Roche organizational structure, clarifying ways of working and accountabilities with interdependent organizations (regions, affiliates, other service organizations, RIS LCTs, other IVC chapters).Drive divisional alignment, harmonization and cultural change when it comes to back-office services for digital products with all impacted stakeholders: Business Areas, group functions, regions and affiliates