Job Purpose: Under the direct supervision of a Program Manager (including Associate or Senior level), the Project Manager is a key member of a project team, working closely with other project team members, Language Delivery (LXD) teams, Technical Services, and Quality Assurance.
The Project Manager is responsible for the successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables, as well as identify and grow the account's potential based on predefined objectives.
The Project Manager will approve and update client quotes and the project process as needed, as well as address issues escalated from others.
The Project Manager serves as a primary client contact for assigned accounts and supports the Program Manager as needed.
The Project Manager meets with various teams to discuss open and emerging business issues for assigned accounts and makes recommendations for improvements.
The role may require leading the implementation of new initiatives and completing special projects as needed.
The Project Manager may oversee the activities of one or a few junior team members, including work allocation.
About Regulated Industries: RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services.
The Regulated Industries division focuses on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech), and Legal (law firms, audit companies).
Job Overview: Key Responsibilities: Client Service: Manages client requirements, needs, and requests such as asset management, reporting, and meetings.
Serves as a primary point of contact to client and acts as a backup client contact when team members are absent.
Leads presentations educating clients about particular projects, project types, or about RWS Regulated Industries in general.
Leads the client post-mortem process.
Manages client relationships and provides regular status reports on projects.
Maintains positive client perceptions.
Addresses complex client queries and concerns.
Escalates client issues related to highly complex issues or items which may impact client account to immediate supervisor.
Ensures client satisfaction by proactively seeking and offering solutions.
Responds to client requests in a timely manner.Project Management: Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
Engages in quotation preparation including complex and strategic requests.
Ensures ISO requirements are being met.
Launches and coordinates standard and complex projects which include functions such as negotiating budgets, scheduling, resource allocation, and work assignments.
Performs administrative duties which include project closures, Translation Memory updates, and folder structure maintenance.
Produces reports and develops internal post-mortems to help improve processes and reduce risk.
Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary.
Reviews Profit & Loss report for projects.
Provides rationale and suggests corrective action for items not meeting budget.
Leads the creation of custom workflows and project instructions.
Collaborates with cross-functional teams on CAPAs.Resource Coordination: Collaborates with the Supply Chain.
Engages with Supply Chain.
May create and send POs to resources.
Ensures project resources have the necessary tools and information to accomplish tasks.
Alerts resources of schedule or scope changes.
Provides feedback to Supply Chain on resource performance.Account Development: Supports Global Account team to improve overall budget, efficiency, and quality.
Gathers information to forecast upcoming work on various accounts and alerts the team as necessary.
Assists with account-related meetings and presentations.
Supports execution of approved account opportunities and their implementation.Teamwork: Collaborates with project team members as necessary to perform and complete daily project tasks.
Makes recommendations for process improvements to have a positive impact on profitability and/or quality.
Mentors junior staff, as needed. Skills & Experience: Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying.
Typical qualifications would be equivalent to a four-year college degree or equivalent.
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