Vk842 Customer Representative - Belgium Market

Your main mission will be to ensure a quality remote customer relationship that meets expectations.
- Management of reservations (modification, cancellation or creation of new reservations)
- Manage the back-office of reservations (issuance, modification and cancellation of reservations)
- After-sales service (litigation and compensation management)
- Manage and manage the administrative process (invoicing, written communication, travel documents)
In short, you are a customer advisor, Ambassador of customer satisfaction!
By what means?
We offer:
Full-time (39 hours/week) and long-term contractSchedule (rotative): Monday - Saturday from 09:00 to 18:00Salary: 20.000 euros gross/year + up to 4.000 euros gross/yearInternal Development ProgramOpportunity to join an international teamRequirements: Yourself! With interpersonal skills, good listening skills and a sense of service!Bilingual Flemish/Dutch (+French would be ideal) and English.We will appreciate you as caring, empathetic, curious and dynamic!A good team spirit, a taste for challenges will come in handy on a daily basis!You demonstrate good oral and written expression.You demonstrate an ability to adapt.You must be IT literate in order to easily handle our tools.Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.Come join us to contribute to our collective success!

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