Ali Awad Law, P.C. is a rapidly growing personal injury law firm in downtown Atlanta.
We are seeking a Full-Time VA Staff Lawyer (Contractor) to assist in our Intake department. Must be Bilingual (English - Spanish).
WHAT ARE THE RESPONSIBILITIES?
Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
Organize contracts, termination letters, photos, and other documents on Dropbox.
Answer all inbound calls, clients, and leads with great customer service skills. When needed, transfer it to the right member of the team.
Set up Filevine projects for new clients or the tools requested.
Register all comments, observations, and updates in Leaddocket.
Review and look for new contracts to be registered into Filevine.
Follow up on leads assigned, ensure a great quality interaction, and clean up old Leads in Lead-docket.
Answer new potential clients, do the probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
Complete the intake process of a new client to be transferred to the Pre-Litigation department.
Send submission emails to the Pre-Litigation department for new clients to start the case (notification).
Complete clinic referrals, taking into consideration the client's location.
Complete and share the EOD report every day at the end of the shift.
Complete assigned training on Trainual.
Assist the intake department on a task-by-task basis.
WHAT ARE OUR REQUIREMENTS?
Experience in negotiation, sales, law field, PI, or similar.
Advanced English.
Flexibility to work on rotational shifts including weekends (around 2 per month).
Knowledge of Microsoft Office, Outlook, Calendar, and use of tools to work, organize, and follow up on assigned tasks.
Strong communication (verbal and written) and high result/detail orientation.
Ability to collect data and learn quickly (fast learner).
Ability to prioritize and manage time efficiently, complying with the processes.
Job Types: Full-time, Contract
Pay: $880,320.00 - $1,027,040.00 per month
Application Question(s):
Are you bilingual? (English & Spanish)
Where do you reside?
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