.JOB SUMMARYInteract with prospective owners and first-time buyers over virtual presentations and effectively use sales techniques to convert them into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each prospective owner and follow through with the sales contract process to ensure that all paperwork is completed accurately and efficiently. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with the organization and to develop future business opportunities (i.E., referrals, additional sales).Job based in Spain.CANDIDATE PROFILEEducation and Experience Required:- High school diploma or GED; minimum 1 year experience in a similar position- Proficiency in English (additional language required for certain positions)- Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by lawPreferred:- One-year related experienceSuccessful Candidates Will Be Willing To:- Work at night (occasionally)- Must be willing to work weekends and holidays as required by business needsJOB SPECIFIC TASKSBuilding and Maintaining Customer Base- Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.- Fulfills requests from owners or prospective owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.- Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.- Follows up on referrals from owners.- Develops and maintains records on customer contacts and uses that information to support effective follow-up encounters.- Contacts owners to monitor satisfaction, makes them aware of upcoming promotions, and develops business opportunities (e.G., reloads, referrals).- Uses available Customer Relationship Management systems (e.G., Seibel, Universe) to maintain accounts of interactions and follow up with customers regarding purchases and contracting activity.Giving Sales Presentations- Discovers the needs of prospective owners through a series of questions/discussion and utilizes the information to customize the sales presentation.- Explains the features and benefits of the Marriott Vacation Club Destinations product.- Establishes trust during the warm-up, discovery, and intent statement and builds rapport with the customer.- Closes sales using the approved process.- Practices and continues to develop and improve the sales presentation.- Presents financing options as an approach to ownership.- Presents to customers in a manner that effectively utilizes the elements of the sales process.- Finalizes deals by signing paperwork and notarizing contracts
